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  • October 4, 2022
  • Last Update March 12, 2022 2:43 pm
  • Hannover

9. MONITORING COMPLAINTS AND ENCOURAGING FEEDBACK

Companies can accommodate ethical violations by monitoring complaints and encouraging feedback. Companies monitor complaints against the company made by customers, shareholders, and employees. Many companies also encourage feedback by having toll-free telephone lines for customers to call or by providing suggestion boxes for workers.



This system of feedback makes customers, employees, and shareholders feel as if the executives are hearing their voices. Organizations that have hotlines founded were able to cut their losses from fraud by 50 percent, in keeping with a 2002 survey by the Association of Certified Fraud Examiners.




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