Delivery Policy
1. General Information
All certificate, e-certificate and diploma orders are applied after completing course by student. E-book order are applied immediately after completing payment.
2. Delivery Location
Certificate and diploma offered on academyeurope.eu are only available for delivery if student inform his/her delivery address. Diplomas and certificates shall deliver by Academy Europe at locations in Turkey and Germany.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on [Sundays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Standard shipping normally takes 5-10 working days for delivery to countries within Europe and 10-14 working days for delivery to countries outside of Europe. However, we do advise to allow up to 28 working days for delivery.
If your item has been received by your national postal provider then you should be able to find a delivery record by going to their website and entering the Global Mail Delivery Code given in your dispatch email, provided your national postal provider has scanned the code upon its arrival into your country.
You can use the following websites to track your order:
http://www.track-trace.com/post
https://www.17track.net/en/
Once your order has entered the destination country, you can track it using the postal service site of your country (where it is possible to track). See countries listed below:
Afghanistan
Albania
American Samoa
Andorra
Anguilla
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bangladesh
Barbados
Belarus
Belgium
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Ecuador
El Salvador
Estonia
Ethiopia
Faroe Islands
Fiji
Finland
France
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Guatemala
Guyana
Hongkong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea
Latvia
Lebanon
Lesotho
Libyan Arab Jamahiriya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Malaysia
Maldives
Mali
Malta
Mauritania
Mauritius
Mexico
Moldova
Monaco
Mongolia
Montenegro
Namibia
Netherlands
New Caledonia
New Zealand
Nigeria
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Rwanda
Saint Lucia
Saudi Arabia
Senegal
Serbia
Seychelles
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
Spain
Sri Lanka
Sudan
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tanzania
Thailand
Togo
Tonga
Tunisia
Turkey
Uganda
Ukraine
United Arab Emirates
United Kingdom
Uruguay
USA (USPS)
Uzbekistan
Vanuatu
Vietnam
Yemen
Zambia
Zimbabwe
4. Shipping Costs
Academy Europe offers its students free shipping by Global Mail Delivery.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at [student@academyeurope.eu].
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at [student@academyeurope.eu].